Send and Receive Money
with

Zelle^® is a quick and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank¹.

You can send, request and receive money with Zelle^® either through the Fifth Third Mobile Banking App or online banking.

You can enroll in Zelle^® through the Fifth Third Mobile Banking App or online banking.

Mobile banking

1. In the mobile app, tap Move Money. 
2. Select Send Money with Zelle^®. 
3. Tap Get Started and accept the terms and conditions. 
4. Enroll with your email address or U.S. mobile phone number. 
5. Enter the one-time verification code you receive, and you’re ready to start sending and receiving money!

Online banking

1. Log in to your online banking account on 53.com with your username and password. 
2. On the left side of the page, click on Send money with Zelle^®. 
3. Click Get Started and accept the terms and conditions. 
4. Enroll with your email address or U.S. mobile phone number. 
5. Enter the one-time verification code you receive, and you’re ready to start sending and receiving money!

To send money with Zelle^®, select a contact from your mobile device or enter a trusted recipient’s email address or U.S. mobile phone number. Enter the amount you’d like to send, add an optional note, review the payment and select Send. In most cases, your recipient will receive the money within minutes¹.

To request money, select Request, choose the person, enter the amount, add an optional note, review the details, and select Request. If the person is not yet enrolled with Zelle^®, you'll need to use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

To receive money, share your enrolled email address or U.S. mobile phone number with someone you trust. If you're already enrolled, you do not need to take any further action. The money will be sent directly into your Fifth Third account, typically within minutes.

If someone sent you money with Zelle^® and you haven't enrolled yet, follow these steps:

1. Select the link in the payment notification you received by email or text.
2. Select Fifth Third Bank.
3. Follow the prompts to enroll and receive your payment. 

Be sure to enroll using the same email address or U.S. mobile phone number where you received the notification to ensure you receive your money.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. You can call Fifth Third customer support and ask them to move it to Fifth Third.

Once customer support moves your email address or U.S. mobile phone number, it will be linked to your Fifth Third account so you can start sending and receiving money with Zelle^® through the mobile app and online banking. For help, call Fifth Third customer support toll-free at 1-800-972-3030.

When you enroll in Zelle^® through Fifth Third online banking or the mobile app, your name, your bank's name, and the email address or U.S. mobile number you enrolled are shared with Zelle^®. Your account details stay with Fifth Third.

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® matches that information in its directory and notifies Fifth Third. Fifth Third then deposits the money into your account, all while keeping your sensitive account details private.

Keeping your money and personal information safe is a top priority at Fifth Third. When you use Zelle^® in our mobile app or online banking, your information is protected with the same security technology we use for your Fifth Third accounts.

You can send money to friends, family and other people you trust¹, even if they bank somewhere else.

Because money goes directly from your Fifth Third account to another bank account within minutes¹, it’s important to send money only to people you trust, and to always double-check the recipient's email address or U.S. mobile phone number.

You should only use Zelle^® to send money to people you know and trust. For example, if you're buying something from an online marketplace or sales site and you're not sure you'll receive what you paid for, Zelle^® may not be the right payment option, as these types of transactions are potentially high risk.

Neither Fifth Third Bank nor Zelle^® offers purchase protection for authorized payments made with Zelle^®—for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle^® is best for sending money to people you know, such as family, friends, or someone you pay regularly, like a babysitter, neighbor or personal trainer¹.

Zelle^® payments typically go directly to the recipient's bank account within minutes¹, and neither Fifth Third Bank nor Zelle^® offers purchase protection for any authorized payments made with Zelle^®, so it's important to only send money to people you trust.

Some small businesses can receive payments with Zelle^®. Ask the business if it accepts Zelle^® payments. If it does, you can pay them through the Fifth Third mobile app using the business's email address or U.S. mobile number.

Only send money to businesses you trust, and always double-check the email address or U.S. mobile phone number before you send a payment.

No. To use Zelle^®, both the sender and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t enrolled with Zelle^® yet.

To check, go to your activity page, select the payment, and look for Cancel This Payment. If you don't see that option, call customer support at 1-800-972-3030 for assistance.

If the recipient is already enrolled with Zelle^®, the money is sent directly to their bank account and can't be canceled. If you sent money to the wrong person, please call us right away at 1-800-972-3030 so we can help you.

No, Fifth Third does not charge a fee to use Zelle^® with your personal checking account.

Yes. Sending limits and payment frequency are set by each participating financial institution. To learn about Fifth Third sending limits, call customer service at 1-800-972-3030.

There's no limit to how much money you can receive with Zelle^®. However, keep in mind that the sender may have limits set by their financial institution. 

You can view the current list of participating banks and credit unions on the Zelle^® website. If your recipient’s bank or credit union isn’t listed, don't worry! They may still be able to use the Zelle^® app.

To enroll, they'll need basic contact information, an email address, U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

Yes! They'll receive a notification by email or text message using the email address or U.S. mobile number they used to enroll with Zelle^®.

If you're already enrolled with Zelle^®, you don't need to do anything else. The money will be sent directly into your Fifth Third account, typically within minutes.

If you haven't enrolled yet:

1. Select the link provided in the payment notification you received by email or text.
2. Select Fifth Third Bank.
3. Follow the prompts to enroll and receive your payment. 

Be sure to enroll with Zelle^® using the same email address or U.S. mobile number where you received the notification to ensure you receive your money.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes¹.

If the recipient isn't enrolled, they'll receive a notification with instructions to enroll. After enrollment, the money is typically available within minutes. If your payment is pending, confirm that the recipient has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you still need help, call Fifth Third customer support toll-free at 1-800-972-3030 or visit the Customer Support page.